People in Control: A Conversation With Captain James Burnell

Aviation is heavily reliant on procedures, but procedures can never replace human adaptivity in all…

“Why Are We Having More Incidents?” Causal Loops in Reactions to Unwanted Events

One way to understand the links between unwanted events, conditions and interventions is via causal…

The Varieties of Human Work

The analysis of work cannot be limited to work as prescribed in procedures etc (le travail prescrit), nor to the observation of work actually done (le travail réalisé). Similarly, it cannot be limited to work as we imagine it, nor work as people talk about it. Only by considering all four of these varieties of human work can we hope to understand what’s going on.

Toad’s Checklist

Sometimes lessons about work come about from the most wonderful places. Arnold Lobel’s ‘Frog and…