Artificial Intelligence and the Surrogation of Human Work

If you have ever read an analysis or report about work you know very well,…

Supporting the People Who Make Safe Operations Possible

This post is an edited version of my invited talk at the IATA World Safety…

Close-up of the Justice Quilt, a patchwork quilt commemorating Connor Sparrowhawk, with colourful stitched panels showing buses, hearts and messages including “listen and learn”, “Justice” and “Drops of Brilliance For All Young Dudes”.

Systems Don’t Care. But Do We?

We have developed considerable expertise in explaining how harm emerges from interactions within systems. But…

Seeing the People In Control

This article is a slightly edited reproduction of the Editorial published in HindSight magazine issue 36 (Autumn 2024)…

The Wrong Kidney

The post discusses a short fictional film, ‘The Wrong Kidney’, created to explore the complexities…

“Why Are We Having More Incidents?” Causal Loops in Reactions to Unwanted Events

One way to understand the links between unwanted events, conditions and interventions is via causal…

“Why Aren’t They Reporting Incidents?” Influences on Reporting Behaviour

Reporting behaviour associated with safety-related accidents, incidents, and hazards is a concern for many managers,…

Set Taxonomies to Neutral

Twenty years ago, I completed my PhD on human factors in air traffic control. Part…

Human Performance in the Spotlight: ‘Human Error’ and ‘Honest Mistakes’

This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…

Why Is It Just So Difficult? Barriers to ‘Just Culture’ in the Real World

This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…