A Surgeon’s Take on Human and Organisational Factors: A Conversation with Manoj Kumar

Healthcare is perhaps the most complex safety-critical sector, and the challenges have only increased throughout the COVID-19 pandemic. Increasingly, human and organisational factors have come under the spotlight. Manoj Kumar is a consultant general surgeon with a background also in safety, human factors, and training. In this conversation with Steven Shorrock, Manoj provides insights and perspectives on the realities of work in healthcare, and the team’s role in improvement.

Never/Zero Thinking

There has been much talk in recent years about ‘never events’ and ‘zero harm’, similar to talk in the safety community about ‘zero accidents’. It sounds obvious: no one would want an accident. And we all wish that serious harm would not result from accidents. But as expressed and implemented top-down, never/zero is problematic for many reasons. In this post, I shall outline just a few, as I see them.