Twenty Five Years: Reflections on the Practice of Improving Work

In this post, I reflect on what I learned since graduating and have found to be most important to practice in the design and improvement of work.

Four Kinds Of Thinking: 1. Humanistic Thinking

Understanding and intervention for system performance and human wellbeing is rooted – to some extent – in four kinds of thinking. In this short series, I outline these. This post focuses on humanistic thinking.

The Safety-II Dance: A Podcast by Greater Than Code

A few weeks ago, I had a chat with Jamey Hampton, Jessica Kerr, John K. Sawers of Greater…

Just Culture: Who Are We Really Afraid Of?

When we think about just culture, we usually think about accidents and incidents, associated ‘honest…

Human Factors at The Fringe: Nuclear Family

Nuclear Family is a gripping piece of interactive theatre which follows Joe and Ellen, nuclear…

Empathy: A Core Condition for Humanistic Design

Many involved in human-centred design (ergonomics, human factors, UX, interaction design, etc) have an internal…