Sometimes after an incident, a system-wide change is implemented that makes work more difficult and creates new problems. This story is one such example, which contains useful lessons for responding to rare events. Steven Shorrock recounts the tale.
Tag: change
In this post, I reflect on what I learned since graduating and have found to be most important to practice in the design and improvement of work.
Are there people in your life to whom you feel, at some level, a need…
In this post, I describe four roles for the spread of new ideas, and reflect on corresponding ego traps or shadow roles.
While we sometimes talk about the ‘new normal’, the only thing that is normal is change. So how might we navigate the new reality? The following five practices are important in adjusting and adapting and are supported by research on resilience and growth.
When it comes to human performance, most efforts to understand work are dedicated to operational roles such as air traffic controllers and professional pilots. In this article, I outline five challenges for engineers in the drive for digitalisation.
This article is a reproduction of the Editorial published in HindSight magazine issue 33 in…
The COVID-19 pandemic has had one of the biggest effects on work-as-done in healthcare in living memory. So what might we learn about work from the perspectives of frontline workers? I asked a variety of practitioners to give a short answer.
HindSight Issue 28 is now available in print and online at SKYbrary and on the EUROCONTROL website. You can download the full issue, and individual articles. HindSight magazine is free and published twice a year, reaching tens of thousands of readers in aviation and other sectors worldwide.
In this post, I outline a typical process of 10 Steps by which problematic solutions come into being. Some of the steps may be skipped, but with the same outcome: a problematic solution.
Humanistic Systems 