“Why Are We Having More Incidents?” Causal Loops in Reactions to Unwanted Events

One way to understand the links between unwanted events, conditions and interventions is via causal…

Human Performance in the Spotlight: ‘Human Error’ and ‘Honest Mistakes’

This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…

Surprises in Healthcare

Surprises in healthcare are common and can have lasting effects on clinicians. Steven Shorrock asked clinicians to reveal aspects of their experience with implications for learning.

HindSight 34: Handling Surprises (Tales of the Unexpected) is out now

HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free…

HindSight 33 on Digitalisation and Human Performance is Out Now

HindSight 33 on Digitalisation and Human Performance is Out Now

‘Human Factors’ and ‘Human Performance’: What’s the Difference?

The term ‘Human Performance’ (and ‘Human and Organisational Performance’ (or HOP) has become increasingly common…

System Safety: Seven Friends of Explanation

In this short series, I highlight seven foes and seven friends of system safety, both…

Four Kinds of Human Factors: 3. Factors Affecting Humans

This third post explores another perspective on ‘human factors’: Factors Affecting Humans.

Four Kinds of ‘Human Factors’: 2. Factors of Humans

This second post in a series on Four Kinds of ‘Human Factors’ explores another kind of human factors: Factors of Humans.