In the heat of the moment, how do we make decisions, individually and collectively? And how can we improve decision-making at work? Steven Shorrock interviews firefighter and psychologist Sabrina Cohen-Hatton, about her work on decision-making in the emergency services, her journey from firefighter to Chief Fire Officer, and her extraordinary life.
Sometimes in our working lives, we have to make decisions that involve a kind of…
Sometimes after an incident, a system-wide change is implemented that makes work more difficult and creates new problems. This story is one such example, which contains useful lessons for responding to rare events. Steven Shorrock recounts the tale.
This article is a reproduction of an article published in HindSight magazine issue 28 in February 2019 on the…
This article is a reproduction of the Editorial published in HindSight magazine issue 31 in December 2020…
This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…
Reflections on what distinguishes the three zones of performance in the well-known graph associated with Safety-II.
In this post, I reflect on what I learned since graduating and have found to be most important to practice in the design and improvement of work.
On the centenary of air traffic control, and the International day of the air traffic controller, I offer five suggestions that have emerged from my experience of working with air traffic controllers over 25 years of practice as a psychologist.
In this post, I describe four roles for the spread of new ideas, and reflect on corresponding ego traps or shadow roles.
Humanistic Systems 