Aviation is heavily reliant on procedures, but procedures can never replace human adaptivity in all…
Tag: work-as-done
The post discusses a short fictional film, ‘The Wrong Kidney’, created to explore the complexities…
One way to understand the links between unwanted events, conditions and interventions is via causal…
Twenty years ago, I completed my PhD on human factors in air traffic control. Part…
This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…
This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…
This article is a reproduction of the Editorial published in HindSight magazine issue 35 in September 2023 (all issues…
HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free and…
Understanding the complexities and nuances of human work is critical if we are to improve how work really works. In healthcare, as clinicians and other healthcare professionals navigate their roles, they encounter a diverse array of situations that create goal conflicts, dilemmas and other challenges. One way to explore these is via micro-narratives. These are short stories based on personal observations and experiences. One method to capture these is via simple written postcards. Postcards from Work (Healthcare Edition) delves into these experiences.
In the heat of the moment, how do we make decisions, individually and collectively? And how can we improve decision-making at work? Steven Shorrock interviews firefighter and psychologist Sabrina Cohen-Hatton, about her work on decision-making in the emergency services, her journey from firefighter to Chief Fire Officer, and her extraordinary life.