People in Control: A Conversation With Captain James Burnell

Aviation is heavily reliant on procedures, but procedures can never replace human adaptivity in all…

Who Are We to Judge? From Work-as-Done to Work-as-Judged

This article is a reproduction of the Editorial published in HindSight magazine issue 35 in September 2023 (all issues…

Postcards From Work: Exploring Archetypes of Human Work Through Micro-Narratives

Understanding the complexities and nuances of human work is critical if we are to improve how work really works. In healthcare, as clinicians and other healthcare professionals navigate their roles, they encounter a diverse array of situations that create goal conflicts, dilemmas and other challenges. One way to explore these is via micro-narratives. These are short stories based on personal observations and experiences. One method to capture these is via simple written postcards. Postcards from Work (Healthcare Edition) delves into these experiences.

Proxies for Work-as-Done: 3. Work-as-Disclosed

In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-disclosed.

Three Spaces for Work-as-Disclosed

Work-as-disclosed is what we say or write about work, and how we talk or write about it, either casually or more formally. This post outlines three spaces for work-as-disclosed are relevant to trying to reduce the gap between work-as-disclosed and work-as-done.

Work-as-Imagined Solutioneering: A 10-Step Guide

In this post, I outline a typical process of 10 Steps by which problematic solutions come into being. Some of the steps may be skipped, but with the same outcome: a problematic solution.

The Archetypes of Human Work: 7. Defunct

This is the seventh in a series of posts on The Archetypes of Human Work, on the Defunct archetype.

The Archetypes of Human Work: 6. P.R. and Subterfuge

This is the sixth in a series of posts on The Archetypes of Human Work, on the P.R. and Subterfuge archetype.

The Archetypes of Human Work: 5. Projection

This is the fifth in a series of posts on The Archetypes of Human Work, on the Projection archetype.

The Archetypes of Human Work: 4. Ignorance and Fantasy

This is the fourth in a series of posts on The Archetypes of Human Work, on the Ignorance and Fantasy archetype.