Twenty years ago, I completed my PhD on human factors in air traffic control. Part…
Tag: safety-II
This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…
Since I starting blogging, I have written posts on a range of topics concerning work…
Understanding the complexities and nuances of human work is critical if we are to improve how work really works. In healthcare, as clinicians and other healthcare professionals navigate their roles, they encounter a diverse array of situations that create goal conflicts, dilemmas and other challenges. One way to explore these is via micro-narratives. These are short stories based on personal observations and experiences. One method to capture these is via simple written postcards. Postcards from Work (Healthcare Edition) delves into these experiences.
On major projects, some surprises unfold slowly via ‘work-as-imagined solutioneering’. Based on observations in several industries, Steven Shorrock presents ten traps that we can all fall into.
Surprises in healthcare are common and can have lasting effects on clinicians. Steven Shorrock asked clinicians to reveal aspects of their experience with implications for learning.
This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…
HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free…
Reflections on what distinguishes the three zones of performance in the well-known graph associated with Safety-II.
Safety-II, its cousin Resilience Engineering (and offshoots such as resilient healthcare), as well as predecessor…
Humanistic Systems 