Sometimes after an incident, a system-wide change is implemented that makes work more difficult and creates new problems. This story is one such example, which contains useful lessons for responding to rare events. Steven Shorrock recounts the tale.
Category: Safety
Healthcare is perhaps the most complex safety-critical sector, and the challenges have only increased throughout the COVID-19 pandemic. Increasingly, human and organisational factors have come under the spotlight. Manoj Kumar is a consultant general surgeon with a background also in safety, human factors, and training. In this conversation with Steven Shorrock, Manoj provides insights and perspectives on the realities of work in healthcare, and the team’s role in improvement.
On major projects, some surprises unfold slowly via ‘work-as-imagined solutioneering’. Based on observations in several industries, Steven Shorrock presents ten traps that we can all fall into.
This article is a reproduction of the Editorial published in HindSight magazine issue 31 in December 2020…
This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…
HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free…
Reflections on what distinguishes the three zones of performance in the well-known graph associated with Safety-II.
On the centenary of air traffic control, and the International day of the air traffic controller, I offer five suggestions that have emerged from my experience of working with air traffic controllers over 25 years of practice as a psychologist.
Sometimes, people come into your life and – through a rare blend of qualities – support you through the challenges and struggles in a way that few can. Richard Cook has been such a presence in my life.
In this post, I describe four roles for the spread of new ideas, and reflect on corresponding ego traps or shadow roles.
Humanistic Systems 