Twenty years ago, I completed my PhD on human factors in air traffic control. Part…
Tag: work-as-judged
This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…
This article is a reproduction of the Editorial published in HindSight magazine issue 35 in September 2023 (all issues…
HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free and…
In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-judged.
The analysis of work cannot be limited to work as prescribed in procedures etc (le travail prescrit), nor to the observation of work actually done (le travail réalisé). Similarly, it cannot be limited to work as we imagine it, nor work as people talk about it. Only by considering all four of these varieties of human work can we hope to understand what’s going on.