Surprises, Fast and Slow: Preparing for the Limits of Work-as-Imagined

This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…

The Varieties of Human Work

The analysis of work cannot be limited to work as prescribed in procedures etc (le travail prescrit), nor to the observation of work actually done (le travail réalisé). Similarly, it cannot be limited to work as we imagine it, nor work as people talk about it. Only by considering all four of these varieties of human work can we hope to understand what’s going on.

Alarm Design: From Nuclear Power to WebOps

Me, myself and TMI Imagine you are an operator in a nuclear power control room.…

Toad’s Checklist

Sometimes lessons about work come about from the most wonderful places. Arnold Lobel’s ‘Frog and…