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Understanding and Improving Work & Life

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Tag: Systems Thinking

  • Human Factors/Ergonomics

Is ‘Human Error’ the Handicap of Human Factors? A Discussion Among Human Factors Specialists

  • by Steven Shorrock
  • Posted on 29/03/201510/03/2023

Following most major accidents, one phrase is almost guaranteed to headline in the popular press:…

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  • Human Factors/Ergonomics

Paramedics Under Pressure: A Case Study for Systems Thinking

  • by Steven Shorrock
  • Posted on 13/12/201410/12/2024

Learning systems thinking is best done by doing. Case studies are useful ways to understand…

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  • Systems Thinking

The Whole Picture

  • by Steven Shorrock
  • Posted on 06/12/201424/03/2023

During my teenage years, I was primarily interested in the arts, not the sciences. I…

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  • Human Factors/Ergonomics

Life After ‘Human Error’ – Velocity Europe 2014

  • by Steven Shorrock
  • Posted on 19/11/201410/03/2023

This is a keynote address from Velocity Europe 2014 in Barcelona on 17 November. I…

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  • Culture

If It Weren’t for the Managers…

  • by Steven Shorrock
  • Posted on 20/10/201420/03/2023

“If only it weren’t for the managers, the goddamned managers, always getting tangled up in the…

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  • safety

What Are You Reading For?

  • by Steven Shorrock
  • Posted on 12/10/201417/03/2023

The comedian Bill Hicks died just over 20 years ago. He was not ‘just a comedian’.…

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  • safety

If It Weren’t for the People…

  • by Steven Shorrock
  • Posted on 04/10/201424/03/2023

In Kurt Vonnegut’s dystopian novel ‘Player Piano’, automation has replaced most human labour. Anything that…

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  • safety

SAFETY is our Primary Goal!

  • by Steven Shorrock
  • Posted on 02/10/201419/03/2023

OVER BLACK WE HEAR THE DULL SOUNDS OF INDUSTRY; A MUFFLED MASS OF MACHINES, GEARS, STEAM.…

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  • safety

Systems Thinking for Safety: Ten Principles (A White Paper)

  • by Steven Shorrock
  • Posted on 27/09/201424/03/2023

This week, a EUROCONTROL Network Manager White Paper was released, entitled Systems Thinking for Safety: Ten…

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  • Systems Thinking

Facing up to Command-and-Controlism: Twenty Warning Signs

  • by Steven Shorrock
  • Posted on 17/07/201420/03/2023

In my last post, I offered a reworked version of the 12-steps of Alcoholics Anonymous…

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About the Author

Steven Shorrock is an interdisciplinary humanistic, systems and design practitioner interested in understanding and improving work and life.

Chartered Psychologist (CPsychol) | Chartered Ergonomist and Human Factors Specialist (CErgHF) | BSc (Hons) MSc (Eng) PhD

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Categories

  • safety (122)
  • Human Factors/Ergonomics (95)
  • Systems Thinking (84)
  • Culture (30)
  • Humanistic Psychology (21)

Tags

  • safety (75)
  • human factors (64)
  • Systems Thinking (59)
  • safety-II (51)
  • work-as-done (51)

Year

  • 2026 (142)
  • 2025 (30)
  • 2024 (36)
  • 2023 (107)
  • 2022 (52)

Human Factors & Ergonomics in Practice

'Human Factors & Ergonomics in Practice' concerns the real practice of human factors and ergonomics (HF/E), conveying the perspectives and experiences of practitioners and other stakeholders in a variety of industrial sectors, organisational settings and working contexts. Buy direct from Routledge.

Tags

ABCD accidents album1 album2 album3 album4 album5 album6 album7 album8 album9 album10 album11 album12 art ATC aviation blame change communication community competency context culture decision making deformation professionelle design empathy ep4 ergonomics expertise fatigue featured healthcare human error human factors Humanistic psychology human performance just culture justice language learning local rationality management mental health methods normal work organisational culture organisations practice profession professionalism psychology ptsd research safety safety-I safety-II safety culture safety management systems safety Systems Thinking targets teams teamwork technology theatre training wellbeing work work-as-disclosed work-as-done work-as-imagined work-as-judged work-as-prescribed

Top Posts

  • Reflections on the Autistic Spectrum: A Critical Response to Uta Frith's Views
  • Invisible Worlds: Celtic Folklore for Living with Chronic Conditions and Dynamic Disability
  • The Varieties of Human Work
  • I Crash: Texts from M.E.
  • Mind your Mindset: Safety-I and Safety-II
  • Four Kinds of ‘Human Factors’: 2. Factors of Humans
  • Proxies for Work-as-Done: 1. Work-as-Imagined
  • Work and How to Survive It: Lesson 1. Understand ‘How Work Goes'
  • Twenty Five Years: Reflections on the Practice of Improving Work
  • 'Human Factors' and 'Human Performance': What's the Difference?

Archives

    Work-as-done is the work that people actually do, cognitive, verbal and manually. Work-as-judged is the judgement, evaluation or appraisal of work, via other proxies for work-as-done. Work-as-simulated is the work that is imitated or recreated in some way for the purposes of learning, testing, design, research, assessment, or exploration. Work-as-instructed is the explanation and demonstration describing how work is to be conducted or performed; the work that people are taught to do. Work-as-analysed is the process and product of examination, decomposition, categorisation, modelling and representation of work. Work-as-measured is the quantification of aspects of work: the work that is represented through numbers, metrics, indicators, scores, targets, dashboards, and other forms of quantification. Work-as-observed is the observation of the work of others, formally or informally - directly, remotely, live, or recorded - and the interpretation of what is observed by the observer. Work-as-disclosed is the work that people say that they (or others) do or did, either in formal or informal accounts. Work-as-prescribed is the formalisation, specification and design of work. It is the work that people ‘should do’, especially according to policies, procedures, rules, and so on.

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