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Tag Archives: listening
Four Kinds Of Thinking: 1. Humanistic Thinking
Understanding and intervention for system performance and human wellbeing is rooted – to some extent – in four kinds of thinking. In this short series, I outline these. This post focuses on humanistic thinking. Continue reading →
Posted in Human Factors/Ergonomics, Humanistic Psychology
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Tagged empathy, human factors, Humanistic psychology, listening, local rationality, work
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How To Do Safety-II
Safety-II, its cousin Resilience Engineering (and offshoots such as resilient healthcare), as well as predecessor concepts and theories, have attracted great interest among organisations and their staff. People, especially front-line staff, understand the need to understand all outcomes – wanted … Continue reading →
Posted in Human Factors/Ergonomics, Safety, systems thinking
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Tagged design, human-centred design, listening, methods, observation, reading, safety-II, varieties of human work, work-as-done, work-as-prescribed
System Safety: Seven Friends of Intervention
In this short series, I highlight seven foes and seven friends of system safety, both for explanation and intervention. Each is a concept, meme, or device used in thinking, language, and intervention (reinforced by more fundamental foes that act as barriers … Continue reading →
