Tag Archives: measures

Shorrock’s Law of Limits

“When you put a limit on a measure, if that measure relates to efficiency, the limit will be used as a target.” Continue reading

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Target Culture: Lessons in Unintended Consequences

By Steven Shorrock & Tony Licu The text in this article first appeared in HindSight 17, EUROCONTROL, July 2013. Since we emerged from the depths of winter, many of us are still are afflicted by the ‘potholes’ that developed in … Continue reading

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