Tag Archives: observation

How To Do Safety-II

Safety-II, its cousin Resilience Engineering (and offshoots such as resilient healthcare), as well as predecessor concepts and theories, have attracted great interest among organisations and their staff. People, especially front-line staff, understand the need to understand all outcomes – wanted … Continue reading

Posted in Human Factors/Ergonomics, Safety, systems thinking | Tagged , , , , , , , , , | Leave a comment

The Varieties of Human Work

The analysis of work cannot be limited to work as prescribed in procedures etc (le travail prescrit), nor to the observation of work actually done (le travail réalisé). Similarly, it cannot be limited to work as we imagine it, nor work as people talk about it. Only by considering all four of these varieties of human work can we hope to understand what’s going on. Continue reading

Posted in Human Factors/Ergonomics, Safety, systems thinking | Tagged , , , , , , , , , , , , , , , , , , , , , , , | 11 Comments