About the Author
Steven Shorrock is an interdisciplinary humanistic, systems and design practitioner interested in human work from multiple perspectives.
Chartered Psychologist (CPsychol) & Chartered Ergonomist and Human Factors Specialist (CErgHF)
Tag Archives: WebOps
The Safety-II Dance: A Podcast by Greater Than Code
A few weeks ago, I had a chat with Jamey Hampton, Jessica Kerr, John K. Sawers of Greater Than Code. Here is the podcast that resulted, expertly produced by Mandy Moore. In the podcast, we roamed around topics of human factors/ergonomics, system performance … Continue reading
Posted in Culture, Human Factors/Ergonomics, Safety
Tagged ABCD, culture, empathy, ergonomics, human factors, safety, safety-II, WebOps
1 Comment
The Varieties of Human Work
The analysis of work cannot be limited to work as prescribed in procedures etc (le travail prescrit), nor to the observation of work actually done (le travail réalisé). Similarly, it cannot be limited to work as we imagine it, nor work as people talk about it. Only by considering all four of these varieties of human work can we hope to understand what’s going on. Continue reading
Posted in Human Factors/Ergonomics, Safety, Systems Thinking
Tagged aviation, ergonomics, field experts, focus groups, healthcare, human factors, interviews, observation, oil and gas, policy, procedures, QF32, rail, safety, safety-I, safety-II, Systems Thinking, task analysis, WebOps, work to rule, work-as-disclosed, work-as-done, work-as-imagined, work-as-judged
11 Comments
Alarm design: From nuclear power to WebOps
Me, myself and TMI Imagine you are an operator in a nuclear power control room. An accident has started to unfold. During the first few minutes, more than 100 alarms go off, and there is no system for suppressing the … Continue reading
Posted in Human Factors/Ergonomics, Safety
Tagged alarms, ergonomics, human factors, nuclear, QF32, TMI, WebOps
2 Comments
What I learned from Velocity Barcelona 2014: Reflections on Human Factors, Safety and WebOps
I went to Velocity EU 2014 in Barcelona this week – the conference for web operations/WebOps people (around 2000 participants in the US, around half that in Europe). Velocity is a great conference. The schedule is here. I went to talk about life after ‘human error‘, … Continue reading
Posted in Culture, Human Factors/Ergonomics, Safety, Systems Thinking
Tagged safety, Velocity, WebOps
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