Since I starting blogging, I have written posts on a range of topics concerning work…
This short post concerns a specific metaphor that those affected by trauma may find helpful.…
In my previous post on the Helping Octagon, I outlined eight roles relevant to helping…
It seems like everyone is talking about mental health. This is most obvious in the…
In a rapidly evolving world, organisations must adapt to survive and thrive. However, the key lies not only in technological innovation, but in the diversity of thought within an organisation. This article sheds light on the crucial role diversity of thought plays in navigating the complexities of our changing world.
Understanding the complexities and nuances of human work is critical if we are to improve how work really works. In healthcare, as clinicians and other healthcare professionals navigate their roles, they encounter a diverse array of situations that create goal conflicts, dilemmas and other challenges. One way to explore these is via micro-narratives. These are short stories based on personal observations and experiences. One method to capture these is via simple written postcards. Postcards from Work (Healthcare Edition) delves into these experiences.
In the heat of the moment, how do we make decisions, individually and collectively? And how can we improve decision-making at work? Steven Shorrock interviews firefighter and psychologist Sabrina Cohen-Hatton, about her work on decision-making in the emergency services, her journey from firefighter to Chief Fire Officer, and her extraordinary life.
Sometimes in our working lives, we have to make decisions that involve a kind of…
Sometimes after an incident, a system-wide change is implemented that makes work more difficult and creates new problems. This story is one such example, which contains useful lessons for responding to rare events. Steven Shorrock recounts the tale.
Healthcare is perhaps the most complex safety-critical sector, and the challenges have only increased throughout the COVID-19 pandemic. Increasingly, human and organisational factors have come under the spotlight. Manoj Kumar is a consultant general surgeon with a background also in safety, human factors, and training. In this conversation with Steven Shorrock, Manoj provides insights and perspectives on the realities of work in healthcare, and the team’s role in improvement.
Humanistic Systems 