Understanding the complexities and nuances of human work is critical if we are to improve how work really works. In healthcare, as clinicians and other healthcare professionals navigate their roles, they encounter a diverse array of situations that create goal conflicts, dilemmas and other challenges. One way to explore these is via micro-narratives. These are short stories based on personal observations and experiences. One method to capture these is via simple written postcards. Postcards from Work (Healthcare Edition) delves into these experiences.

Safety

The Real Focus of Safety-II

by stevenshorrock
Posted on 09/10/201819/03/2023

Safety-II has become a talking point. It is discussed not only among safety professionals, but – perhaps more importantly – among front line practitioners, managers, board members and regulators in a wide array of industries. But what is the real focus of Safety-II?

Human Factors/Ergonomics

Work-as-Imagined Solutioneering: A 10-Step Guide

by stevenshorrock
Posted on 03/06/201805/10/2023

In this post, I outline a typical process of 10 Steps by which problematic solutions come into being. Some of the steps may be skipped, but with the same outcome: a problematic solution.