When it comes to human performance, most efforts to understand work are dedicated to operational roles such as air traffic controllers and professional pilots. In this article, I outline five challenges for engineers in the drive for digitalisation.
Tag: featured
In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-disclosed.
“Safety is our number 1 priority!” But is it really?
The analysis of work cannot be limited to work as prescribed in procedures etc (le travail prescrit), nor to the observation of work actually done (le travail réalisé). Similarly, it cannot be limited to work as we imagine it, nor work as people talk about it. Only by considering all four of these varieties of human work can we hope to understand what’s going on.
Humanistic Systems 