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Understanding and Improving Work & Life

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Author: stevenshorrock

This blog is written by Dr Steven Shorrock, a Chartered Psychologist and Chartered Ergonomist and Human Factors Specialist. I work as an interdisciplinary humanistic, systems and design practitioner in safety critical industries. In 2025, I was awarded the status of Fellow of the British Psychological Society (FBPsS) for my practice and research in transportation, healthcare and other industries. This is the highest designation the society can bestow, showing recognition of significant contribution to the advancement or communication of psychological knowledge and practice by research, teaching, publications and public service, and by organising and developing the work of others. I am also an Adjunct Professor at University of the Sunshine Coast, Centre for Human Factors and Systems Science, and Faculty at the Royal College of Surgeons of Edinburgh. I blog in a personal capacity. Views expressed here are mine and not those of any affiliated organisation. LinkedIn: www.linkedin.com/in/steveshorrock/ Email: contact[at]humanisticsystems[dot]com
  • Human Factors/Ergonomics

A Desk Is a Dangerous Place From Which to Watch the World

  • by stevenshorrock
  • Posted on 06/03/202330/10/2025

This article is a reproduction of an article published in HindSight magazine issue 28 in February 2019 on the…

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  • Human Factors/Ergonomics

Work-As-Imagined Solutioneering: Ten Traps Along the Yellow Brick Road

  • by stevenshorrock
  • Posted on 03/03/202324/02/2025

On major projects, some surprises unfold slowly via ‘work-as-imagined solutioneering’. Based on observations in several industries, Steven Shorrock presents ten traps that we can all fall into.

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  • Human Factors/Ergonomics

Why Learn from Everyday Work?

  • by stevenshorrock
  • Posted on 01/03/202327/05/2024

This article is a reproduction of the Editorial published in HindSight magazine issue 31 in December 2020…

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  • Human Factors/Ergonomics

Surprises in Healthcare

  • by stevenshorrock
  • Posted on 21/02/202331/03/2023

Surprises in healthcare are common and can have lasting effects on clinicians. Steven Shorrock asked clinicians to reveal aspects of their experience with implications for learning.

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  • Health and Wellbeing

The Day that Changed Everything: From Paralysis to Growth

  • by stevenshorrock
  • Posted on 09/02/202310/12/2024

Some people can identify a day where everything changed in a way that was previously unimaginable. For Dennie Coumans, this day came at the end of December 2017. What happened totally reshaped his life.

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  • Human Factors/Ergonomics

Surprises, Fast and Slow: Preparing for the Limits of Work-as-Imagined

  • by stevenshorrock
  • Posted on 30/01/202331/03/2023

This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…

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  • Human Factors/Ergonomics

HindSight 34: Handling Surprises (Tales of the Unexpected) is out now

  • by stevenshorrock
  • Posted on 26/01/202305/10/2023

HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free…

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  • Safety

Getting a Handle on Three Zones of Performance

  • by stevenshorrock
  • Posted on 30/12/202227/05/2024

Reflections on what distinguishes the three zones of performance in the well-known graph associated with Safety-II.

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  • Human Factors/Ergonomics

Twenty Five Years: Reflections on the Practice of Improving Work

  • by stevenshorrock
  • Posted on 06/11/202217/03/2023

In this post, I reflect on what I learned since graduating and have found to be most important to practice in the design and improvement of work.

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  • Culture

Staying In Control: Five Suggestions From a Long-Distance Psychologist on the Centenary of Air Traffic Control

  • by stevenshorrock
  • Posted on 20/10/202220/03/2023

On the centenary of air traffic control, and the International day of the air traffic controller, I offer five suggestions that have emerged from my experience of working with air traffic controllers over 25 years of practice as a psychologist. 

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About the Author

Steven Shorrock is an interdisciplinary humanistic, systems and design practitioner interested in understanding and improving work and life.

Chartered Psychologist (CPsychol) | Chartered Ergonomist and Human Factors Specialist (CErgHF) | BSc (Hons) MSc (Eng) PhD

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Categories

  • Safety (122)
  • Human Factors/Ergonomics (95)
  • Systems Thinking (84)
  • Culture (30)
  • Humanistic Psychology (21)

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  • Systems Thinking (59)
  • safety-II (51)
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Human Factors & Ergonomics in Practice

'Human Factors & Ergonomics in Practice' concerns the real practice of human factors and ergonomics (HF/E), conveying the perspectives and experiences of practitioners and other stakeholders in a variety of industrial sectors, organisational settings and working contexts. Buy direct from Routledge.

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Top Posts

  • “Why Are We Having More Incidents?” Causal Loops in Reactions to Unwanted Events
  • Four Kinds of Thinking: 2. Systems Thinking
  • The Varieties of Human Work
  • The HAL 9000 Explanation: “It Can Only Be Attributable to Human Error”
  • Four Kinds of Human Factors: 3. Factors Affecting Humans
  • Human Factors and Ergonomics: Looking Back to Look Forward
  • Empathy: A Core Condition for Humanistic Design
  • 'Human Factors' and 'Human Performance': What's the Difference?
  • The Reality of Goal Conflicts and Trade-offs
  • Seven Threats to New Safety Movements: 1) Over-commercialism

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