Surprises, Fast and Slow: Preparing for the Limits of Work-as-Imagined

This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…

HindSight 34: Handling Surprises (Tales of the Unexpected) is out now

HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free…

Twenty Five Years: Reflections on the Practice of Improving Work

In this post, I reflect on what I learned since graduating and have found to be most important to practice in the design and improvement of work.

Staying In Control: Five Suggestions From a Long-Distance Psychologist on the Centenary of Air Traffic Control

On the centenary of air traffic control, and the International day of the air traffic controller, I offer five suggestions that have emerged from my experience of working with air traffic controllers over 25 years of practice as a psychologist. 

HindSight 33 on Digitalisation and Human Performance is Out Now

HindSight 33 on Digitalisation and Human Performance is Out Now

Proxies for Work-as-Done: 9. Work-as-Judged

In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-judged.

Proxies for Work-as-Done: 8. Work-as-Measured

In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-measured.

Proxies for Work-as-Done: 7. Work-as-Instructed

In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-instructed.

Proxies for Work-as-Done: 6. Work-as-Simulated

In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-simulated.

Work-as-observed

Proxies for Work-as-Done: 5. Work-as-Observed

In this series of short posts, I outline some of proxies for work-as-done. This post concerns work-as-observed.