This article is a reproduction of an article published in HindSight magazine issue 28 in February 2019 on the…
On major projects, some surprises unfold slowly via ‘work-as-imagined solutioneering’. Based on observations in several industries, Steven Shorrock presents ten traps that we can all fall into.
This article is a reproduction of the Editorial published in HindSight magazine issue 31 in December 2020…
Surprises in healthcare are common and can have lasting effects on clinicians. Steven Shorrock asked clinicians to reveal aspects of their experience with implications for learning.
Some people can identify a day where everything changed in a way that was previously unimaginable. For Dennie Coumans, this day came at the end of December 2017. What happened totally reshaped his life.
This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…
HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free…
Reflections on what distinguishes the three zones of performance in the well-known graph associated with Safety-II.
In this post, I reflect on what I learned since graduating and have found to be most important to practice in the design and improvement of work.
On the centenary of air traffic control, and the International day of the air traffic controller, I offer five suggestions that have emerged from my experience of working with air traffic controllers over 25 years of practice as a psychologist.Â
Humanistic Systems 