Dogmatism is characterised by the expression of opinion as fact, or the tendency to assert…
Tag: safety-II
Movements of many kinds have encountered a tension between the need for detailed understanding and…
Many of us find ourselves in several communities when it comes to our professional work.…
The post discusses a short fictional film, ‘The Wrong Kidney’, created to explore the complexities…
Twenty years ago, I completed my PhD on human factors in air traffic control. Part…
This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…
Since I starting blogging, I have written posts on a range of topics concerning work…
Understanding the complexities and nuances of human work is critical if we are to improve how work really works. In healthcare, as clinicians and other healthcare professionals navigate their roles, they encounter a diverse array of situations that create goal conflicts, dilemmas and other challenges. One way to explore these is via micro-narratives. These are short stories based on personal observations and experiences. One method to capture these is via simple written postcards. Postcards from Work (Healthcare Edition) delves into these experiences.
On major projects, some surprises unfold slowly via ‘work-as-imagined solutioneering’. Based on observations in several industries, Steven Shorrock presents ten traps that we can all fall into.
Surprises in healthcare are common and can have lasting effects on clinicians. Steven Shorrock asked clinicians to reveal aspects of their experience with implications for learning.
Humanistic Systems 