Learning systems thinking is best done by doing. Case studies are useful ways to understand…
Author: Steven Shorrock
During my teenage years, I was primarily interested in the arts, not the sciences. I…
Despite the pervasive and controversial nature of the notion of ‘human error’ in academia, industry…
I went to Velocity EU 2014 in Barcelona this week – the conference for web operations/WebOps…
This is a keynote address from Velocity Europe 2014 in Barcelona on 17 November. I…
Occupational Overuse Syndrome – Human Error Variant (OOS-HEV) is a condition involving the overuse of the…
Some time ago, I noticed the safety-fication of everything. I noticed that otherwise fairly ordinary words…
“If only it weren’t for the managers, the goddamned managers, always getting tangled up in the…
The comedian Bill Hicks died just over 20 years ago. He was not ‘just a comedian’.…
In Kurt Vonnegut’s dystopian novel ‘Player Piano’, automation has replaced most human labour. Anything that…