Human Performance in the Spotlight: ‘Human Error’ and ‘Honest Mistakes’

This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…

Why Is It Just So Difficult? Barriers to ‘Just Culture’ in the Real World

This article is a reproduction of an article published in HindSight magazine issue 35 in September 2023 (all issues available…

Who Are We to Judge? From Work-as-Done to Work-as-Judged

This article is a reproduction of the Editorial published in HindSight magazine issue 35 in September 2023 (all issues…

HindSight 35: Just Culture…Revisited is out now

HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free and…

Humanistic Systems Collections: The Albums & EPs

Since I starting blogging, I have written posts on a range of topics concerning work…

A Surgeon’s Take on Human and Organisational Factors: A Conversation with Manoj Kumar

Healthcare is perhaps the most complex safety-critical sector, and the challenges have only increased throughout the COVID-19 pandemic. Increasingly, human and organisational factors have come under the spotlight. Manoj Kumar is a consultant general surgeon with a background also in safety, human factors, and training. In this conversation with Steven Shorrock, Manoj provides insights and perspectives on the realities of work in healthcare, and the team’s role in improvement.

A Desk Is a Dangerous Place From Which to Watch the World

This article is a reproduction of an article published in HindSight magazine issue 28 in February 2019 on the…

Work-As-Imagined Solutioneering: Ten Traps Along the Yellow Brick Road

On major projects, some surprises unfold slowly via ‘work-as-imagined solutioneering’. Based on observations in several industries, Steven Shorrock presents ten traps that we can all fall into.

Why Learn from Everyday Work?

This article is a reproduction of the Editorial published in HindSight magazine issue 31 in December 2020…

Surprises in Healthcare

Surprises in healthcare are common and can have lasting effects on clinicians. Steven Shorrock asked clinicians to reveal aspects of their experience with implications for learning.