Surprises, Fast and Slow: Preparing for the Limits of Work-as-Imagined

This article is a reproduction of the Editorial published in HindSight magazine issue 34 in…

HindSight 34: Handling Surprises (Tales of the Unexpected) is out now

HindSight is a magazine on human and organisational factors in operations. HindSight magazine is free…

Getting a Handle on Three Zones of Performance

Reflections on what distinguishes the three zones of performance in the well-known graph associated with Safety-II.

Twenty Five Years: Reflections on the Practice of Improving Work

In this post, I reflect on what I learned since graduating and have found to be most important to practice in the design and improvement of work.

Ten Contextual Conversations

All human activity, along with associated emergent problematic situations and opportunities, is embedded in context. The ‘context’ is, however, a a melange of different contexts. An approach that I have found useful is to spend time considering contextual influences (e.g., on decision making, at multiple levels of organisations) on problematic situations or potential solutions, more explicitly.

HindSight 30 on Wellbeing is out now

HindSight Issue 30 on Wellbeing is now online at SKYbrary. You can download the full issue, and individual articles. HindSight magazine is free and published twice a year, reaching tens of thousands of readers in aviation and other sectors worldwide. You will find an introduction to this Issue in this post, along with links to the magazine and the individual articles.

Four Kinds Of Thinking: 1. Humanistic Thinking

Understanding and intervention for system performance and human wellbeing is rooted – to some extent – in four kinds of thinking. In this short series, I outline these. This post focuses on humanistic thinking.

What Human Factors Isn’t: 4. A Cause of Accidents

‘Human Factors’ (or Ergonomics) is often presented as something that it’s not, or as something…

What Human Factors Isn’t: 3. Off-The-Shelf Behaviour Modification Training

‘Human Factors’ (or Ergonomics) is often presented as something that it’s not, or as something…

What Human Factors Isn’t: 2. Courtesy and Civility at Work

‘Human Factors’ (or Ergonomics) is often presented as something that it’s not, or as something…